Frequently Asked Questions
I’m having trouble signing in. What can I do?
Call the number on the back of your card, Monday through Friday from 9 am to 8 pm ET, or send us an email from the address associated with your account.
What information do I need to apply for a Mission Lane Visa?
You'll need the following information to complete your online application:
In some cases, documents may be requested to verify your income. Acceptable documents include W2s, 1099s, pay stubs, and benefits documents, all of which you can upload on our website.
Why does my application say that I have an invalid address?
We complete address validation through USPS and a 3rd party company to ensure mail can be received at the physical address provided. You may need to verify with USPS that the address entered is correctly formatted. Once the formatting of your address is confirmed with USPS, please refresh your application and re-enter the requested information. For the best experience with our application, we recommend using Google Chrome on a desktop or laptop computer.
The Mission Lane Visa® Credit Card application is available to everyone in all U.S. states except for Maine, Maryland, Nevada, North Dakota, and West Virginia residents.
Explore our Help Center to see all the Mission Lane Visa Credit Card FAQs.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to easily access and analyze data.
Take advantage of tools and partnerships to help you on your financial journey. Spend less on the things you need most, like groceries, utilities, and prescriptions.